Terms & Conditions

  1.  Introduction
    • This document (together with any documents referred to in it) tells you the terms and conditions (the ‘Conditions’) upon which we will sell the Goods to you. You may print a copy for future reference.
    • ‘Business Day’ means a day other than a Saturday, Sunday or public holiday when banks in London are open for business.
    • ‘Event Outside Our Control’ has the meaning given in clause 15.
    • ‘Goods’ means the goods listed on our website (‘the Website’) which we may supply.
    • Before confirming your order please read through these Conditions and in particular our cancellations and returns policy at clause 11 and limitation of our liability and your indemnity at clause 13.
    • By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.
  2. About us
    • We, Tosca Lahiri own and operate this Website.
    • Our telephone number is ++44 7813 769719.
    • Our email address is [email protected].
  3. Overseas orders
    • We may accept orders from individuals located outside the United Kingdom and ship overseas subject to you paying any additional shipping or postage costs.
    • We will inform you of any additional shipping or postage costs as soon as possible after you have placed the order. If you do not wish to pay these costs you may cancel your order. If you wish to continue with the order you must confirm to us that you will pay these additional costs within 7 days of us telling you what they will be. If we do not receive this confirmation from you within this time period, we will treat you as having cancelled your order.
    • Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
    • If we agree to supply any goods ordered from the Website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.
  4. Eligibility to purchase from the Website

To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18 years of age or over.

  1. Price
    • The prices of the Goods are quoted on the order page.
    • Prices and any other charges quoted on the order page are based on delivery of the Goods in the United Kingdom unless otherwise specified.
    • Prices quoted do not include the costs of delivery of the Goods. The costs of delivery of the Goods will be shown separately on the order page and added to the amount payable by you.
    • Unless otherwise stated, the prices quoted exclude VAT (we are not VAT registered).
  2. Payment
    • Payment can be made by any major credit or debit card or PayPal
    • By placing an order, you consent to payment being charged to your debit/credit card account as provided on the order form.
    • If you pay us by credit or debit card we will take payment from your card for the Goods when we dispatch the Goods to you.
    • We shall contact you should any problems occur with the authorisation of your card.
  3. Interest
    • Unless clause 7.2 applies, you must pay us interest on any amounts you owe us and fail to pay us on the due date at the rate of 3% a year above the base lending rate of Bank of England from time to time, accruing daily from the due date until the date of payment, whether before or after judgment.
    • We will not charge you interest
      • for the period of dispute in respect of an invoice that you dispute in good faith, provided you have advised us within a reasonable time of receiving it that you dispute it and your basis for disputing it.
  1. Order process and formation of a contract
    • Our Website, catalogue and brochure merely illustrate our Goods and the packaging of the Goods. Your computer may not accurately display the colours of the Goods. Although we aim to accurately depict our Goods and their packaging, there may be differences between the packaging and the colours of the Goods delivered to you and those shown on our Website and in our catalogue and brochure.
    • All orders are subject to acceptance and availability. If we are unable to supply you with the Goods in your order due to matters such as unavailability of stock, materials, key staff or an Event Outside Our Control or because we have identified a mistake in the description of the Goods or the price stated by us, we will notify you. We will not proceed with the order and will refund any sums you have paid us.
    • If the Goods are temporarily unavailable, we will notify you by email of the date they are expected to be available. You will have the option either to wait until they are available or to cancel your order. If you cancel your order, we will refund any sums you have paid us.
    • Any order placed by you for the Goods constitutes an offer to purchase them from us.
    • You agree that if we contact you to acknowledge receipt of your order such communication shall not amount to our acceptance of your offer to purchase the Goods.
    • A ‘Confirmation Notice’ means an email which we send to you to confirm that we have dispatched the Goods. A Confirmation Notice will be our acceptance of the offer made in the order to which that Confirmation Notice relates.
    • A contract between you and us for the supply of the Goods (the ‘Contract’) incorporating the version of these Conditions in force at the time of your order will come into existence when we send you the Confirmation Notice relating to your order. You may print and keep a copy of the Confirmation Notice for future reference.
    • If you think that there is a mistake in the Confirmation Notice or if you wish to make any changes, please contact us to discuss this. If you request a change, we will tell you if that is possible and about any changes to the price, delivery or performance dates or any other changes that we need to make as a result of your request. We will ask you if you wish to go ahead with the change.
    • We may make
      • minor technical adjustments to the Goods to improve them or to comply with relevant laws and regulatory requirements,
      • changes to these Conditions as a result of changes in any relevant laws and regulatory requirements,
      • changes to these Conditions as a result of changes in how we accept payment from you,
      • changes in the amount payable by you to the extent of any changes in the VAT included in the price or payable in relation to the price.
    • If we make any changes in accordance with clause 8.9 we will give you written notice of the changes before we supply the Goods. You can choose to cancel the contract if the change would be significantly to your disadvantage.
    • Any variation to these Conditions which have been incorporated into the Contract or to the Contract other than those mentioned in clause 8.9 shall only be binding when agreed in writing and signed by you and us.
  2. Delivery
  3. Risk and title
    • The Goods will be at your risk from the time of delivery.
    • Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including the cost of delivery.
  4. Cancelling your Contract and returns
  1. Complaints

If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us by telephone on ++44 7813 769719, by email at [email protected]

  1. Liability and indemnity
    • We have a duty to supply Goods to you that conform to the Contract including a duty to ensure that
      • the Goods are as described in the contract
      • the Goods correspond to any samples we have sent you
      • the Goods are fit for any purpose you specifically told us they were required for, and are not faulty
    • We cannot exclude our liability for a failure to comply with these duties mentioned in this sub-clause. Nothing in these Conditions affects your legal rights if these duties are not complied with. You can obtain advice about your legal rights from Citizens Advice if you need to.
    • We cannot exclude or limit our responsibility to you for:
      • Death or personal injury resulting from our negligence or the negligence of our employees
      • Fraud or fraudulent misrepresentation
      • A claim for a defective product against us if we do not give you the name of the person who supplied the product to us within a reasonable time of your request for us to do so.
    • We are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Contract or as a result of our failure to act with reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We are not responsible for unforeseeable losses.
    • You are purchasing the Goods as a consumer. If you purchase the Goods for any business purpose including for re-sale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.
    • We will not be responsible for any delay in delivering the Goods if
      • we have asked you to provide specified information that is necessary for delivering the Goods and
      • you have failed to provide complete and accurate information or you have provided such information later than the date we have asked you to supply it by.
    • We will not accept liability for any damage caused by pre-existing defects in any fittings, walls, pipes, wiring, gas installations in your premises or to any goods to which we connect or install or attach the Goods unless we have been negligent in not realising that such damage may occur or in the way we did the work.
  2. Our rights of termination

We reserve the right to terminate the Contract by writing to you if you fail to make any payment to us when due and you still do not make payment within 14 days of us reminding you that payment is due.

  1. Events outside our control
    • Except for our obligations under this clause, we shall not be responsible for delays or failures in delivery or performance of our obligations to you resulting from any act, event, omission, failure or accident outside our reasonable control (‘Event Outside Our Control’).
    • We will take all reasonable steps to minimise a delay in performing our obligations to you which arises from an Event Outside Our Control.
    • We will promptly notify you of any Event Outside Our Control which prevents us from or delays us in performing our obligations to you, giving details of it and (where possible) the extent and likely duration of any delay.
    • Our performance will be deemed to be suspended for the period that the Event Outside Our Control continues.
    • You may end the Contract after we have notified you of an Event Outside Our Control and we will then refund you any money you have paid to us under the Contract for the Goods which we have been unable to deliver to you.
  2. Use of personal data
    • We envisage that we will request personal information from you whilst you use our website. This information will only be requested and processed in accordance with our Privacy Policy, which can be found at https://toscalahiri.com/privacy-policy/.
    • In brief, we will act fairly in connection with personal information requested from you, when we request information we will alert you to our Privacy Policy, and unless the information is necessary for a reason specified in the General Data Protection Regulation (GDPR) we will only process it with your consent. Before receiving your information we’ll endeavour to provide the information required by the GDPR.
  3. Third party rights

Except for our  representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

  1. Other important terms
    • We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
    • Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.
    • If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of the Contract and the remainder of the provision in question will not be affected.
    • All Contracts are concluded in English only.
    • If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under it or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with your obligations.
    • A waiver by us of any default shall not constitute a waiver of any subsequent default.
  2. Governing law

These Conditions and the Contract are governed by the laws of England and Wales. However, if you live outside England and Wales but within the EU, you are always entitled to any compulsory consumer protections applicable in the country where you live.

  1. Governing jurisdiction

You can bring legal proceedings in respect of the Goods in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in respect of the Goods in either the courts of Scotland or England and Wales. If you live in Northern Ireland you can bring legal proceedings in respect of the Goods in either the courts of Northern Ireland or England and Wales. If you live in another country in the EU, you can bring legal proceedings in respect of the Goods in either the courts of your home country or England and Wales.